Omnichannel retail · Systems, strategy, teams
Retail systems that agree.
We analyse your business and operations, then deliver what it needs to grow: connected systems, a clear strategy for brand, marketing and sales, and skilled back-end teams from our own global offices.
Analysis first
We study how your business really runs. Then we build what it needs.
Every engagement starts with a review of your business and operations. What comes out is more than a technical fix.
Systems that work together
Shopify, POS, marketplaces, reporting and warehouse connected, with one source of truth for stock, orders and customers.
A plan to grow
Strategy and guidance on brand building, marketing and sales growth, by channel and by country.
People to run it
Offshore back-end teams from our own global offices, skilled and qualified for omnichannel retail.
Global teams
Our own offices. Teams who already know retail.
We run our own global offices with back-end teams who are skilled and qualified for omnichannel retailers. They take on the daily work that slows your UK team down, managed by us and working to your processes.
- Product listing, content and catalogue upkeep
- Order processing, returns and refunds
- Customer service support
- Marketplace and stock management
- Reporting, data entry and admin
What we do
Seven disciplines. One joined-up view of how you trade.
From the platforms you run on to the strategy and the people behind them. We work across all of it, so a fix in one place doesn't break another.
- 01
Shopify builds & system customisations
New stores, theme rebuilds and custom changes to the systems you already run: Shopify apps, checkout, POS, EPOS and back-office tools, adapted to how you trade.
- 02
Integrations & custom tools
Connectors between your POS, EPOS, ERP and Shopify, built for how you actually trade. Where an off-the-shelf app falls short, we write the tool.
- 03
Marketplaces & cross-border
We run our own cross-border marketplace operation, so the advice comes from live trading, not slides.
- 04
Data, reporting & automation
Sales, margin, stock cover and channel performance in reports that arrive on their own, every week.
- 05
Logistics & operations
Order routing, 3PL locations, returns and stock allocation across channels, set up so the warehouse and the website agree.
- 06
Strategy & growth
Brand building, marketing and sales growth plans grounded in an analysis of how your business and operations actually run.
- 07
Offshore teams
Back-end teams from our own global offices, skilled and qualified for omnichannel retail, working as part of yours.
How a project runs
Audit, map, build, run. In that order.
Audit
We follow stock, orders and data through your systems as they run today, including the spreadsheets nobody mentions.
Map
One owner for each piece of data and written rules for what syncs where, signed off before anything is built.
Build
Working tools in weeks, tested against live data in a safe setup, with logs your team can read.
Run
Documentation and training for your team, or we keep running and improving it on a monthly retainer.
Selected work
One stock figure across shop floor, website and 3PL.
A London fashion label had stock in Square, Shopify and a 3PL, and none of them agreed. We built a connector with the shop as the single source of truth and a rule that stops the 3PL writing back.