Everything between the till and the tracking number.

Shopify builds & system customisations

Your storefront is where every other system shows up. We build it so merchandising, content and trading teams can run it day to day, and so it stays fast as the catalogue grows.

Typical work

• New Shopify and Shopify Plus store builds
• Theme rebuilds on Online Store 2.0 with editable sections
• Multi-store and international setups: markets, currencies, geolocation
• Migrations from other platforms, including redirects and data
• Search, filtering and editorial product pages
• Customisations to existing systems: apps, checkout, POS, EPOS and back-office tools

Integrations & custom tools

Most retailers end up gluing systems together with spreadsheets. We replace the glue with small, reliable services that sync stock, products and customers, and that you can see working.

Typical work

• POS ⇄ Shopify stock sync with a clear source of truth
• Product creation from buying order forms into EPOS
• Customer sync between online and in-store
• Back-office portals with logs your team can read
• Tools licensed to you under your own brand

Marketplaces & cross-border

Selling on marketplaces and into new countries is an operations problem as much as a listings problem. We set up the feeds, pricing and fulfilment rules so new channels add margin instead of admin.

Typical work

• Marketplace launches and listing feeds from Shopify
• Repricing rules for Amazon and eBay
• Cross-border pricing, duties and returns policies
• Channel-specific content and attribute mapping
• Competitor and Google Shopping price monitoring

Data, reporting & automation

If a report takes someone half a day to build, it is built late and read less. We connect your sources once and automate the rest, from weekly trading packs to pricing recommendations.

Typical work

• Weekly trading reports generated and sent automatically
• Sales, margin and weeks-of-cover by brand, product and size
• Power BI models and Looker Studio dashboards
• Contribution and digital spend forecasting models
• Pricing recommendations from sales velocity, stock and competitor data

Logistics & operations

Operations is where e-commerce margin is won or lost. We map how orders, stock and returns move today, then fix the steps that cause overselling, slow refunds and manual re-keying.

Typical work

• Stock allocation across stores, warehouse and 3PL
• Order routing rules by channel and location
• Returns processing and refund automation
• Order lookup tools for customer service and warehouse teams
• Process mapping and SOPs your team can follow

Strategy & growth

We start by analysing your business and operations: channels, margin, stock, customers and team. From that we give you more than a systems fix. You get a strategy and practical guidance on building the brand, marketing it and growing sales.

Typical work

• Business and operations review with clear priorities
• Brand positioning and brand-building plan
• Marketing strategy across paid, organic, email and marketplaces
• Sales growth plans by channel and country
• Ongoing advisory at board or leadership level

Offshore teams

Manpower is often the real constraint. We run our own offices around the world with back-end teams trained for omnichannel retailers, so you can offshore day-to-day work without handing it to people who don't know retail.

Typical work

• Product listing, content and catalogue upkeep
• Order processing, returns and refunds
• Customer service support
• Marketplace and stock management
• Reporting, data entry and admin
• Planning which roles to offshore and how to hand them over